• Generate new and repeat sales by providing product and quota information in a timely manner. Determine customer requirements and expectations in order to recommend specific products and solutions.
• Recommend alternate products based on cost, availability or specifications. Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Communicate to the purchasing department unexpected increases or decreases in demand for products and follow company policies and procedures
• Present a professional image at all times to customers and vendors. Perform other duties as assigned.

Requirements:

• AA Degree or better required with 2-3 years of experience in customer service.
• Proficiency in using personal computer, data entry terminal and other common office equipment and software
• Adapts in a fast pace work environment and able to deal with multiple critical task/issues.
• Bilingual English/Spanish; English/Japanese.